The key thing in the maps situation is what this move says about Apple and the kind of company it has become. As Roger Kay points out on Forbes:
Does Apple care that its naked self interest is showing? Not at all, near as I can tell. Apple has always had disdain for what others think, even — no, especially — customers.
However, for a potential customer on the cusp of deciding whether to buy an Apple or an Android phone, this blatantly dishonorable move — to take away from consumers something that they liked and put in its place a home-grown but inferior substitute — is likely to push them definitively into the Google camp.
Speaking of “blatantly dishonorable,” there’s also the price gouging, the threats to cut back on retail, the shoddy treatment of workers at Foxconn which is driven by Apple’s relentless squeeze on its suppliers, and — finally — the patent trolling. Instead of competing in the marketplace, Apple is using lame patents and deep legal pockets to try to diminish competition. Apple doesn’t want to collect royalties. Apple wants to eliminate competition. This also hurts customers, including the Apple faithful, who benefit when Apple is forced to keep up with hungry rivals.
All’s fair in love and war, as Jethro Tull once said. But is this the kind of company you want to support with your dollars? Sure, most Apple customers are regular folks who sleepwalk into the Apple store and ask for the WiFis and the bigger gee-bees. They’re not even aware of any of this stuff. But if you’re reading this, you’re not one of those people. Why support this kind of behavior? Why spend money to take a step backward? Why do business with an organization that holds you in such contempt?